FAQs

Frequently Asked Questions (FAQs)

Orders

Q: How do I place an order?
A: Simply browse our collections, add your chosen items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Q: Can I change or cancel my order after placing it?
A: Yes, orders can be changed or canceled within 24 hours of purchase. Please contact us at contact@qelra.com as soon as possible.

Shipping & Delivery

Q: Where do you ship?
A: We currently ship within the UK.

Q: How much does shipping cost?
A: Standard shipping is free on all orders. Otherwise, shipping fees are calculated at checkout.

Q: How long will delivery take?
A: Orders are typically processed within 1–2 business days and delivered in 4–7 business days, depending on your location.

Returns & Refunds

Q: Can I return an item?
A: Yes, we accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition.

Q: How do I start a return?
A: Contact us at contact@qelra.com with your order number and reason for return. We’ll provide you with return instructions.

Q: When will I get my refund?
A: Refunds are processed within 5 business days after we receive and inspect the returned item.

Products & Care

Q: Are Qelra items handmade?
A: Yes, each piece is carefully handmade, making every item unique.

Q: How do I take care of crochet clothing?
A: We recommend gentle hand washing in cold water and laying flat to dry to preserve the garment’s shape and quality.

Q: Do you restock sold-out items?
A: Many of our pieces are limited runs, but some popular styles may be restocked. Sign up for our newsletter to get updates.

Payments & Security

Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options at checkout.

Q: Is my payment information safe?
A: Yes, all transactions are encrypted and secured through trusted payment providers.

Contact

Q: How can I reach you?
A: You can contact us at contact@qelra.com or through our Contact Us page.